Cannot get Mail the connection to the server failed iPhone 13

Many iPhone users have refected getting the error message "Cannot Get Mail: The Connection to Server Failed" when they try to receive emails. This problem is quite common and widespread, affecting all iOS device users including those using iOS 14.
While this error message can be quite problematic especially for those of us who rely on emails for work, there are several things you can do to try and fix it. In this article, we look at a few viable solutions for you to choose from.

5 Tips for "iPhone Can't Get Mail, the Connection to the Server Failed"

1 Re-enter the Password

Sometimes this problem can occur when you change your email password on another device. It is therefore worth a try to re-enter the password. Here's how to do it.

Step 1: Go to Settings > Mail, Contacts, Calendar > Account > Password and enter your password. The device may prompt you to sign in to confirm the change.

Cannot get Mail the connection to the server failed iPhone 13

Step 2: Once logged in, your email should update. Check to see it the problem is gone. If not, try our second solution.


2 Delete Your Email Account and Re-add It

Deleting the problematic email account and then re-adding it may fix the bug. Simply go to Settings > Mail, Contacts, Calendar > Account and select the email account. Remove it and then re-add it again. Now check of the problem is still there. If it's gone, great. If not, keep reading.

Cannot get Mail the connection to the server failed iPhone 13


3 Disconnect the Phone from the Wi-Fi and Use Phone Data Only

It is also very likely that your Wi-Fi's connection is not that great. Test it on a different device and if it not good, disconnect from Wi-Fi and use Phone Data only. You must ensure that "Data" is on for Mail under "Cellular" in your settings.

Cannot get Mail the connection to the server failed iPhone 13


4 Unplug from the Server and Plug in Again

A good old toggle of the Mail option in your settings can work. Try it. Simply turn off Mail and then turn it on again. If that fails to work, try our final solution.


5 Update Firmware Using iMyFone iOS System Recovery (iOS 14 Supported)

All too often, problems like this indicates a software issue and therefore updating your firmware may very well get rid of the issue once and for all. The best and easiest way to do it is to use iMyFone iOS System Recovery (compatible with iOS 14), a third-party solution that can help you fix just about any common software problems your device is experiencing. Just download the program to your computer, connect the device and follow the on-screen prompts.

Cannot get Mail the connection to the server failed iPhone 13

Cannot get Mail the connection to the server failed iPhone 13
Cannot get Mail the connection to the server failed iPhone 13

If none of the solutions above work, contact Apple for further assistance.

Cannot get Mail the connection to the server failed iPhone 13

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Cannot get Mail the connection to the server failed iPhone 13

Cannot get Mail the connection to the server failed iPhone 13

Nowadays, many people have their emails for occupational or personal end. However, during the process of getting mails on iPhone, there is a problem happened sometimes. That is the error message which reads "iPhone Cannot Get Mail the Connection to the Server Failed". If you have seen this error information when you are receiving mails, you have to pay attention and fix it as soon as possible. So check out following methods and you will get the problem of iPhone mail error solved.

Reasons behind iPhone cannot get mail

The reasons behind the "iPhone cannot get mail the Connection to the Server Failed" can be various. You can check the list below to see if your iPhone is encountering the same issue.
Software issue - If you are now using an outdated iOS version, you will encounter minor system glitches like iPhone cannot get mail. You can try to update your iPhone to the latest version.
Internet connection - Keep your internet connection stable can be an effective method to get rid of the mail issue you are now encountering.
App bug - Sometimes, the bug of mail app will lead to the iPhone mail problem. You can try to update the app bug or re-install it to fix it.

Top 9 solutions to fix iPhone cannot get mail

Way 1: Re-input Email account and password

Usually, the main reason why iPhone has no access to mail is the account problem such as frequent password changing. If it is the case, thus it's important for you remove the account and try it again. Follow these steps to reset Email account in order to fix the mail server error on your iPhone.

Step 1: Open settings on your iPhone.
Step 2: Click accounts and passwords.
Step 3: Choose mail account and click "Delete Account".
Step 4: Go back to the accounts and passwords button and input them again.

Cannot get Mail the connection to the server failed iPhone 13

Way 2: Check Internet connection

Connectivity is also another cause that may leads to mail receiving failure on iPhone. So check your signal strength to see whether the wi-fi or mobile data performs badly.

Cannot get Mail the connection to the server failed iPhone 13

Way 3: Reset network settings

If the network signal is not poor, but the server connection problem still exists. Then resetting the network settings, which will influence Wi-Fi, VPN, Bluetooth, and cellular connections, may be an option.

Step 1: Head to General in Settings.
Step 2: Click Reset Network Settings in Reset button.
Step 3: Enter your password and complete the process.

Cannot get Mail the connection to the server failed iPhone 13

Way 4: Transfer Email to another inbox

If it is not the account-related or the Internet issues, then you could try to temporarily move the mails to a different folder. Followings are the steps of this fix.

Step 1: Choose all emails.
Step 2: Click Move and transfer them to another folder.
Step 3: Open the folder and get your emails.

Way 5: Restart iPhone

Restarting iPhone is always a quick fix to resolve most issues. So when iPhone mail connection to the server failed, just switch off the iPhone and wait for a few seconds. After that, turn it on to see if it's able to getting mail again.

Cannot get Mail the connection to the server failed iPhone 13

Way 6: Change "Mail Days to Sync"

This way can save your iPhone's space by letting the server to restrict sending all emails on iPhone. Here's how to do it to work out failure to get mail on iPhone due to disconnection to the server.

Step 1: Launch Settings on your iPhone.
Step 2: Head to Mail, Contacts, Calendars.
Step 3: Select the exchange email account.
Step 4: Find Mail Days to Sync and tap No Limit.

Cannot get Mail the connection to the server failed iPhone 13

Way 7: Change Microsoft Exchange Security Settings

If above simple methods haven't fixed the error message issue, then you could try to change Microsoft exchange security settings. It's worth mentioning that this attempt is skillful and you have to install Active Directory first. After installation, steps below are what you should do.

Step 1: Enter the active directory of the users and computers.
Step 2: Go to View and Advanced Features.
Step 3: Right-click your mail account and select properties.
Step 4: Tap Advanced in Security.
Step 5: Choose the Inheritable Permissions.

Cannot get Mail the connection to the server failed iPhone 13

Way 8: Factory reset iPhone

Evidently, some people are reluctant to try the 7th method. In that case, factory resetting your iPhone can be more straightforward. But this will erase all your data. If you have an iTunes or iCloud backup, follow next steps. Otherwise, you could use iPhone data recovery software such as TunesKit iPhone Data Retrieval to get lost data back after following procedures.

Step 1: Tap General in Settings.
Step 2: Choose Reset and click Erase All Content and Settings.
Step 3: Select Erase iPhone and end the process.

Cannot get Mail the connection to the server failed iPhone 13

Apart from above 8 fixes, I want to share with you an effective and faster means to resolve iPhone having issue with getting mails. That is using professional iOS system recovery programs such as TunesKit iOS Repair. This software can deal with many different kinds of iOS issues including iPhone errors, yahoo mail not working on iPhone, grey screen, Apple TV issues etc. Besides, it supports diverse devices like iPhone, iPad, iPod touch and Apple TV, and all iOS versions, including the latest iOS 16 Beta. Lastly, it can fix iPhone cannot get mail the connection to the server failed problem while causing no data loss. Below are the related steps.

Cannot get Mail the connection to the server failed iPhone 13

Key Features of TunesKit iOS System Recovery

  • Fix iPhone cannot get mail with no data loss
  • Repair 150+ iOS system problems on iPhone, iPad, iPod
  • Fully support the latest iPhone models including iPhone 13
  • Intuitive interface and simple to operate
  • Available for both Windows and Mac platforms

Step1: Firstly, you have to click and open TunesKit iOS System Recovery app. Then make your iPhone connected and detected. Next, click "Start" button. Next, choose the "Standard Mode" and "Next". You have to select which device you've connected. Then put your device into DFU mode. After that, click "Next" button.

Cannot get Mail the connection to the server failed iPhone 13

Step2: The firmware package matched to your device will be downloaded after finishing the first step. Before that, you have to check your device info. You can correct it if there's anything wrong. If all information is correct, click the "Download" and it will start downloading and verifying the firmware.

Cannot get Mail the connection to the server failed iPhone 13

Step3: Click the "Repair" button after downloading the package and your iPhone will begin being fixed. Keep your device connected till the process is completed.

Cannot get Mail the connection to the server failed iPhone 13

Bottom line

Finally, I want to stress again that this article provides full solutions to the problem of iPhone cannot get Mail the connection to the server failed. No matter what reasons that result in this issue, you can solve the issue with above 9 ways. Try them when you have the problem. Alas, if you have any question, please connect us.

More Tips & Tricks

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Cannot get Mail the connection to the server failed iPhone 13

Brian Davis has covered tech and entertainment for over 10 years. He loves technology in all its forms.

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Why does my iPhone email say connection to server failed?

Solution 1: Re-Enter Email Password & Account If yes, then most probably this is the main reason why you get this mail connection to server failed error. What you can do is update the password on the iPhone so there will be no more issues with syncing your emails.

Why am I not getting my mail on my iPhone 13?

Go to Settings > Mail, then tap Accounts. Tap Fetch New Data. Choose a setting — like Automatically or Manually — or choose a schedule for how often the Mail app fetches data.