What is the easiest way to add the contact of someone who sent you an email

Use sequences to automate outreach with your contacts. Customize the email send times, edit the delays between sequence steps, and personalize each email to increase your reply rate.

You can enroll individual contacts or enroll multiple contacts in bulk. In HubSpot, contacts can be enrolled from: 

  • The Sequence tool
  • An individual contact's record 
  • Contacts index page
  • Active and static lists
  • Contact-based workflows (Sales and Service Hub Enterprise only)

You can also start a sequence from your inbox using the HubSpot Sales extension. Learn how to enroll contacts in sequences from your inbox using the HubSpot Sales Chrome extension, the HubSpot Sales Outlook desktop add-in, or the HubSpot Sales Office 365 add-in.

Before you get started

When enrolling contacts in a sequence, please note the following: 

  • To enroll contacts in sequences, you must have an assigned Sales Hub or Service Hub Professional or Enterprise paid seat.
  • You must have a connected email inbox.
  • Each contact can only be enrolled in one sequence at a time. To enroll a contact in a different sequence, they must first be unenrolled from their current sequence.
  • There is also a a user can send each day. HubSpot will not be able to increase the sequence email send limit.
  • Sequences no longer update the contact's Lifecycle stage property. If you want to update the Lifecycle stage property for your enrolled contacts, you can do so using the . 
  • When enrolling multiple contacts, a maximum of three emails can be sent per minute.

Enroll a contact in a sequence

You can enroll individual contacts from either their contact records or the sequence tool in HubSpot.

  • To enroll from the sequence tool: 
    • In your HubSpot account, navigate to Automation > Sequences.
    • In the top left, click the Manage tab.
    • Click the sequence name.
    • In the top right of the sequence page, click Enroll contacts.
    • In the right panel, select the checkbox next to the name of the contact you want to enroll.
    • At the bottom of the right panel, click Next.    
  • To enroll from a contact record:
    • In your HubSpot account, navigate to Contacts > Contacts.
    • Select a contact to enroll.
    • In the left panel, click the email Email icon.
    • In the pop-up box, click Sequences.

What is the easiest way to add the contact of someone who sent you an email


  • In the dialog box, hover over the sequence and click Select. 
  • At the top of the Select sequence dialog box, click the Start at dropdown menu and select the step where the contact should start the sequence.
  • Then, click the Time zone dropdown menu and select a time zone. All steps will be executed in the selected time zone.
  • To override the , in the top right, click Settings. These settings only apply to the emails and tasks that execute after the first step in the sequence. 

    The steps to add a contact in Microsoft Outlook depends on the version of Outlook you use. Follow the steps below for the version of Outlook on your computer, including the Outlook.com online e-mail service.

    Outlook.com (online e-mail service)

    1. When logged in to your Outlook.com e-mail account, click the down arrow next to the Outlook logo and name in the upper-left corner.
    2. Click the People option.
    3. Click the New option to add a new contact.
    4. Enter all the contact's details.
    5. Click Save to save the new contact.

    Microsoft Outlook 2013 and later

    1. With Microsoft Outlook open, click the People option in the strip at the bottom-left of the screen.
    2. Under the Home tab in the Ribbon, click the New Contact option in the "New" section at the top-left.
    3. Enter all the contact's details.
    4. If you need to save the newly entered contact and add another contact, click the Save & New option. If you only need to create the newly entered contact, click the Save & Close option.

    Tip

    You can also add a contact by opening an incoming e-mail message, right-click the name of the person you want to create a contact for, and select Add to Outlook Contacts.

    Microsoft Outlook 2007 and 2010

    1. With Microsoft Outlook open, click the Contacts option at the bottom of the left navigation pane.
    2. Under the Home tab in the Ribbon, click the New Contact option in the "New" section at the top-left.
    3. Enter all the contact's details.
    4. If you need to save the newly entered contact and add another contact, click the Save & New option. If you only need to create the newly entered contact, click the Save & Close option.

    Tip

    You can also add a new contact by opening an incoming e-mail message, right-click the name of the person you want to create a contact for, and select Add to Outlook Contacts.

    Microsoft Outlook 2003

    1. With Microsoft Outlook open, click the Contacts option at the bottom of the left navigation pane.
    2. In the menu at the top of the window, click File and select the New option. You can also click the New option in the toolbar at the top.
    3. Enter all the contact's details.
    4. If you need to save the newly entered contact and add another contact, click the Save & New icon. If you only need to create the newly entered contact, click the Save & Close option.

    Tip

    You can also add a new contact by opening an incoming e-mail message, right-click the name of the person you want to create a contact for, and select Add to Contacts.

    Benefits of adding contacts

    Saving contacts increases your productivity in Microsoft Outlook. Below are examples of the added utility contacts bring.