Laptop cannot turn on
If your Surface wont turn on or won't wake up, you can try a few things to get it working again. Show
Disconnect accessories and make sure your Surface is chargedThings that youve connected to your Surface might be preventing it from turning on. Heres how to check if that's the problem:
Wake with keyboard and tablet shortcutsIf recharging your Surface didnt wake it up, heres a couple things to try.
Force a restartIf charging your Surface and the keyboard or tablet shortcuts didnt work, you can try to force a shutdown, and then restart. On most devicesyou can do this by pressing and holding the power button until the logo screen appears (about20 seconds). See Force a shut down and restart your Surfacefor more info. Note:This video is only available in English. If your Surface still wont turn onIf these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair, register, and then select your Surface to start a service order.
Tip:Having problems with your Surface? Try fixing it with the Surface Diagnostic Toolkit. |