What are reasons that documenting sources of information for business reports is essential quizlet?
How can people boost their credibility when delivering bad news? Show
Bear responsibility for their own r____ in the s____ role One important aspect of delivering bad-news messages is to give the news without w____ t____ l____ waiting too long Which of the following are ways in which you can make the situation better for recipients of bad news? Deliver the news in a t____ m____ timely manner When important decisions must be made, but there is not yet much information available, leaders lose credibility if people think they are w____ i____ withholding information When making decisions concerning bad news, you should collect information from d____ s____. different sources When delivering bad news, it is important to be h____ and o____ honest When delivering most bad-news messages, you should e____ into the bad news to give the recipient time to a____ to the s____. ease Which of the following statements are true about bad-news messages? They should be d____ p____. delivered promptly One major difference between direct and indirect bad-news messages is that the o_____ of d_____ the n_____ and p_____ a r_____ are switched order Bad-news messages require more of an effort to s____ others than other message types serve In a bad-news message, a buffer should appear at the _____ of a message. beginning Which of the following considerations in timing the delivery of bad news are true? If you deliver bad news without knowing the details, you can c____ u____ w____. create unnecessary worry
To soften the blow of bad news in written communications. you could use a n____ s____ l____ for the message. neutral subject line Why is it important to gather facts from a variety of sources so you can make fair, objective decisions before delivering bad news? Your initial interpretation of the situation might not be the o_____ v_____ w_____ to l____ at
it. only valid way Which of the following would be a good example of a buffer in a bad-news message? a n____ s____ in the subject line of an email neutral statement True or false: For most bad-news messages, the rationale for the bad news is given first. True Which of the following is a recommended guideline for delivering bad news? Get to the bad news f____ q____. fairly quickly Which of the following were findings from research on the delivery of bad news in the financial industry? Customers suspect banks that use v____ l____. vague language In direct bad-news messages, the b____ n____ is delivered, then a r____ is provided. bad news The statement designed specifically to soften the blow at the beginning of a bad-news message is known as a buffer Which of the following are true about discussing the short-term effects of bad news? Skipping a discussion of the negative impact on the recipients will make them see you as d____ from
their n____. detached To express sympathy for people who are receiving bad news, you should s____ g____ c____ and a____. show genuine concern Which of the following are common types
of buffers for bad-news messages? appreciation During the delivery of bad news, a positive tone can make people feel p_____ about receiving n_____ f_____. positive Delivering bad news with the feelings of the recipient in mind involves stating the bad news q____. quickly The most effective way to deliver bad news with medium to high severity to a long-time business partner or client would be to communicate in person Research indicates that when banks told customers why they reached bad-news decisions, it i____ the t____ that customers felt toward the banks increased The failure to share bad news within an organization leads to l____ m____ within the
organization lower morale In a business situation, after delivering bad news and explaining why things turned out this way, you should d_____ what this d_____ m_____ for the r_____. discuss It makes sense to provide bad news in writing to someone when you are r____ to a w____ r____. replying One important consideration when delivering bad news to customers is to a____ p____ the b____ for the s____ on them. avoid
placing When discussing bad news, the d____ of the m____ can be m____ i____ than the c____. delivery Face-to-face performance reviews are o____ i____ s____ for m____ often intensely stressful Which of the following are appropriate for an effective delivery in person of bad news to a client? a r____ followed by the b____ n____ rationale What are some differences between evaluating excellent performers and evaluating poor performers? Poor performers should be told that they must i____. improve The filtering of bad news at each level of an organization is known as the mum effect. Which three of the following should be done when giving a negative performance review? Seek solutions that e_____ o_____ for the employee's f_____ with the company. emphasize optimism When is it is usually acceptable to provide written notice of bad news to external partners? When your
audience prefers c____ in w____ f____ corresponding When giving a negative performance review of an employee, you should comment only on things that you have o_____, not t_____ and f_____. observed Which of the following are recommended practices for written bad-news communications to customers? Point out alternatives that the customer can c_____. control Seeking performance feedback at work helps you d_____ s_____ to m_____ a_____ develop
skills Face-to-face performance reviews are stressful for both m_____ and e_____. managers True or false: Reviewing bad-news messages is important only for written bad-news messages. False When reviewing a poor performer, you should make sure the person understands the n____ for i____. need Why might you write a bad-news message and then wait to read it again a few days later before sending the message? S____ e____ from having just learned about the bad news may have influenced the t____ you used when writing the message Strong emotions Which of the following are good strategies to use when delivering negative performance reviews? Investigate reasons for the person's i_____ w_____. inadequate
work Considering how bad news affects others is one application of the FAIR test Why should you give feedback only on observable behaviors during a performance review? You can never be sure that you know someone's t____ and f____. thoughts Which of the following statements about performance feedback are true? It helps you i____ your s____. improve You should review bad-news messages before the bad news is s____. sent Rereading bad-news messages several times before sending them can allow you to remove e_____ c_____ w_____ and s_____ the tone. emotionally charged words Which of the following questions should you ask when applying the FAIR test? How f____ is my communication? factual In terms of maintaining credibility, the most important quality to convey when delivering bad news is honesty. What is a likely consequence of a person waiting a long time to deliver bad news? The bad-news recipients will s____ and g____. speculate Selena, an IT manager, needs to communicate to all of the company's long-term customers that their consulting rates will be increasing in the new year. Which guideline should Selena follow while communicating this bad news? She should u____ s____ and s____ l____. use specific You are the hiring manager at Intranet, a major IT services firm. What is an effective buffer statement you can use to reject a recent job applicant? Intranet will not be able to hire you because you have insufficient experience. We are sorry that you do not suit the requirements for the system administrator position. Your lack of experience in this field means that you are not the best person for our position. Thank you for your interest in the system administrator position at Intranet. Intranet is looking for a candidate with better expertise than yours. Thank you for your interest in the system administrator position at Intranet. To keep an organization free of the mum effect, it is necessary to foster a t____ and o____ w____ c____. transparent Ideally, which action should a manager avoid when delivering negative performance reviews? s_____ the bad news Sugarcoating Nathalie, customer relations manager at Digital Media, Inc., must inform her clients of a 15 percent price increase for all services. In doing so, she should be sure to emphasize client's options for s____ m____, such as b____ s____ or choosing l____ c____ p____. saving money To avoid counterproductive responses to negative emotions such as fear, anxiety, and anger, you should learn to r_____ and n_____ these e_____. recognize When delivering negative feedback in person, you can potentially leave your message recipient feeling better by using a(n) positive tone. Which statement is an example of reframing thoughts in order to respond to negative feedback constructively? I am doing fine, so I do not need anyone else's feedback. My boss does not pay enough attention to my work to evaluate it. Getting an honest assessment of my work will help me succeed. I am too busy to respond to feedback. My boss is not perfect and has no right to criticize me. Getting an honest assessment of my work will help me succeed. When planning a research-based business report, you should talk with decision makers to: determine what they e____ from the report expect Decision makers depend on business reports to a____ the information p____. analyze To define research problems, the project's stated goals should be t_____. targeted. A survey would provide a relatively easy way to obtain information from which of the following groups? -people who work for the s_____
c_____ as you do same company Which of the following statements are true for most surveys? The best surveys address an average of three ideas. The survey should be detailed enough to require the respondent's attention for at least 10 minutes. The survey should be short. The questions should be vague to generate unexpected answers. The survey should be short. In preparing a business report based on research, the first step is to understand what the decision makers want the r_____ to d_____ report Which of the following statements about lengthy surveys are true? Respondents who are paid are m____ c____ in completing them. more careful Because people use business reports to make high-stakes decisions, the research should be: t____ and c____.
thorough Survey questions should: not take much effort to a_____ answer Which two of the following are the most effectively stated research objectives? Collect up-to-date employee ratings and feedback. Determine why 80% of our hotel guests post negative reviews online. Analyze visitor complaints. Identify ways to provide advancement opportunities for our receptionists. Determine why 80% of our hotel guests post negative reviews online. Identify ways to provide advancement opportunities for our receptionists. What is a leading question? a q____ that h____ at an a____
question What are some advantages of online surveys? The data can be d____ a____ into a s____. downloaded automatically If a survey question addresses more than one idea, the results cannot be p____ a____. properly analyzed True or false: An important way of developing survey research skills is by conducting actual surveys. True What are two reasons why studying statistical analysis is useful in the field of business communication? It helps the researcher avoid s_____ the results to accommodate p_____ i_____ and b_____. skewing In general, a consumer research survey should take no longer than ____ m____ to complete 5 minutes Typically, numerical information is most effectively presented through which two of the following? t____ tables To be effective, what qualities should survey questions have? They should be n_____ non-leading Which of the following statements about business presentations using numerical data are generally true? The m_____ m_____ in such presentations will likely not be numerical main message Which of the following statements is true about leading questions in a survey? They manipulate participants into responding in a p____ w____. preferred way Charts are useful for: presenting a m____ v____ i____. memorable visual image Why should the following survey question for the customer of a bank be rewritten? "How satisfied were you with our customer service and the interest rate we offer? (very satisfied, somewhat satisfied, somewhat unsatisfied, very unsatisfied)" It is asking about m____ than o____ i____. more When a chart is being developed, the key component is planning To develop primary research skills for business communications, you should study s____ and q____ a____. statistical In creating a business chart, the most important consideration is the chart's t____ m____. takeaway message Which of the following statements about numerical information in business are correct? Some management experts consider communicating with numbers to be a c____ c____. core competency Labels and legends on a chart should indicate what is b____ m____. being
measured When presenting an audience with charts and tables and other numerical information, which of the following should be your primary concern? Emphasizing the m_____ that you want the audience to remember message Which of the following are formatting guidelines for any kind of chart? Make sure all text is h____ horizontal For which two of the following situations would a chart be an effective way to present information? c____ the a____ of viewers and readers and drawing them into your m____. catching When is it better to use a chart instead of a table? When the goal is to illustrate o____ m____ p____ or r____ one main point What is the central element that makes a chart effective and interesting? The m____ that the chart conveys message Which of the following are advantages of secondary research in preparing a business report? It provides access to m____ s____ of i____. more sources When creating a chart, you should consider the five most important elements, including the s____
of the information sufficiency Who generally makes the request for research in the workplace? managers Which of the following conditions are met when a chart provides readers with sufficient information? The u____ of m____ are clearly labeled units Which of the following statements about selecting a research topic is true? You should spend a____ time e____ o____ before selecting your research topic adequate Which of the following guidelines for various types of charts is correct? Line charts should have only five or six lines representing different data series. In a bar chart, the baseline should always be an odd number. In a pie chart, the largest slice should be centered at the bottom of the chart. The slices in a pie chart should complete a whole (add up to 100%). The slices in a pie chart should complete a whole (add up to 100%). Angela is a computer science major. Which of the following would therefore be the best topic for her to select for a college research paper? c_____ t_____ cloud-based technologies Which of the following is the best choice for conveying a large amount of precise data? a table A white paper is a r____ on an i____ by an o____, often with a s____ a____. report Primary research is usually preferable in preparing a business report because it can be c____ to s____ p____. customized Why are scholarly business articles seldom useful for researching problems in the workplace? They focus on t____ and a____ i____. theoretical Which statements about workplace research projects are true? You usually have some ability to define the s____ of your r____
p____. scope True or false: A university library is an excellent resource when researching a business topic that requires access to expensive company and industry reports. True Tiffany was given a research paper assignment in her class. She had two months to complete the assignment but was eager to get started. She picked her topic that afternoon, spent the next two days researching, then began writing. Which of the following should Tiffany have done? She should have spent more time c_____ her o____ for a r____ t____. considering
Cindy has to write a research paper for a university class. Which of the following actions should she take during the planning process? She should consider writing down ____ to ____ r____ t____ she is i____ in. three What are reasons that documenting sources of information for business reports is essential? Accurate and complete documentation establishes that the r____ is c____. report What is the main concern when using white papers in research? They tend to be b___ biased What online sources are likely to provide quality information for business research? o____ f____ and d____ online forums What are common problems with using business periodicals as sources? They are not often applicable to s____
p____ and o____. specific problems To prevent personal biases from influencing research, you should frequently evaluate whether you are b____ f____ being fair Which of the following are resources for business research offered by most libraries? s____ j____ scholarly journals What are recommended practices for documenting your research sources? Make d____ r____ i____ rather than going back later to find sources again documentation records immediately What is the most reliable source for most business research? b____ d____ and other materials at the l____ business databases Personal biases sometimes cause a researcher to do which of the following? interpret d____
i____ data incorrectly Which example is a type of primary research? conducting survey research extracting relevant information from the Internet reading through newspapers referring to a competitor's previous business reports using information from government surveys and reports conducting survey research One advantage of open-ended questions is that they help researches understand an issue in m____ d____ than closed questions more depth Closed question: Restrict A survey question should have response choices that are exhaustive." This means that a____ p____ a____ should be i____ among the r____'s c____. all possible answers "A survey question should have response choices that are unambiguous." This means that there should be n____ o____ between the r____ c____. no
overlap Nick wants to create a chart that shows how market share is divided among the top companies in his industry. Which option should he use? a pie chart Which statement about bar charts is true? Bar charts cannot be used to compare amounts or quantities. Bar charts can be used to represent only a few types of data. Bar charts are typically used to illustrate the pieces within a whole. Bar charts are more versatile than pie charts and line charts. Bar charts must always have their baselines set at ten. Bar charts are more versatile than pie charts and line charts. Which guideline is most helpful for formatting tables? Make n____ c____ to show comparative data numerical conversions The biggest disadvantage to using the Internet as a source of research, rather than business databases and other sources available at the library, is that information on the Internet is l____ r____ than information gathered in business databases. less reliable Experienced writers use word processing software, spreadsheets, or databases for recording information about their research sources during the research stage to increase the ________ of their research. Credibility Which guideline for creating chart titles is most effective? Place the title vertically so it does not interfere with the visual. Write the title in a bright color so it stands out. The title should explain the primary point of the chart. The title should be long enough to thoroughly explain the topic. The title should always include a subtitle. The title should explain the primary point of the chart. Maintaining Credibility When Delivering Bad News Honesty Guidelines for Bad-News Messages timely manner Deliver the Bad News in a Timely Manner bad news Choose the Right Mix of Channels person Advantages of Bad News in Verbal Form nonverbal cues Disadvantages of Bad News in Verbal Form effective delivery Advantages of Bad News in Written Form craft Disadvantages of Bad News in Written Form concern Choose the Right Mix of Channels Severity Severity: serious Controllability: alter Likelihood: probability Gather Information
from a Variety of Sources objective judgments Components of Indirect Bad-News Messages buffer. Components of Direct Bad-News Messages buffer. Most people appreciate your h____. honesty Methods to help prepare emotionally:
neutral subject line Teaser message unpleasant news Use a one- or two-sentence
buffer. common ground Types of buffers: neutral statement During Delivery concern Build Trust clear Explain Immediate Impacts Be H____ Other Tips honest Getting the Tone, Style, and Design Right Tips genuine concern Mum Effect chain Turning Down Requests and Ideas Tips productive Token appreciation: thanks Delivering Bad News to Customers - Contains the same essential components as other b____ m____ bad-news messages Deliver Negative Feedback Things to Keep in Mind team-centered Deliver Negative Feedback clear Seeking and receiving feedback, even when it's negative, will help you: skills Receiving Negative Feedback reframe Reviewing Bad-News Messages review FAIR Test Facts Facts (How f____ is your communication?) factual Access (How a____ or t____ are your motives, reasoning, and information?) accessible Impacts (How does your
communication impact s____?) stakeholders Respect (How r____ is your
communication?) respectful A document that explains why a business goal is beneficial and details how resources and funds will be allocated to meet the goal is known as a business Proposal The conclusions and recommendations in a business report should be focused on a c____ b____ p____. clear business problem A report without a problem statement is likely to be considered u____. unimportant Which of the following actions tend to increase the credibility of a business report? citing r____ s____ research sources Which of the following are essential features of a thorough, detailed approach to research? documentation of s____ sources Which of the following statements about business proposals are true? They may vary in l____ and f____. length True or false: Citations should be used throughout your business report. True Excellence in thinking leads to reports that are a____. accurate Which of the following are typically used to document sources for a business report? a r____ l____ reference list A business report problem statement should establish
the p____ of the report. purpose Which two of the following have reliable guidelines for documenting sources in a business report? the P____ O____ W____ L____ Purdue online writing lab Which of the following sentences should be rewritten to be more appropriately fact-based and precise? Hardly anyone has a negative opinion of the company's products. Among customers who purchased light fixtures, 23% exchanged the fixtures within two weeks. Banks that opened two branch offices within the first five years averaged $3.5 million more in revenues by the end of the decade. If the company invests in this venture, profits are sure to increase. Hardly anyone has a negative opinion of the company's products. If the company invests in this venture, profits are sure to increase. In which of the following cases could a sentence that a writer takes directly from someone else's writing be considered plagiarism? N____ of the words are placed within quotation marks, and a f____ of the words are altered. Only h____ of the sentence is placed within quotation marks, and n____ words are altered. N____ of the words are placed within quotation marks, and n____ words are altered. None Documenting sources for a business report helps decision makers a____ the q____ of the data. assess Which of the following requires a source citation? p____ paraphrase Which of the following should be provided throughout your business report to indicate any information taken from other sources? citations Which of the following are conditions for choosing to use a direct quotation? The text f___ w___ with the document you are writing. flows well What is included in the reference list of a business report? s____ for all of the f____ that were c____ sources When you weave together information gathered from a variety of sources and think up your own ideas, reach your own conclusions, and make your own recommendations, you are demonstrating originality of thought. Which of the following elements are part of the basic documentation of a book used as a source according to APA style and MLA style? b____ t____ book title What should you do after compiling data for a report? recommend a____ based on the f____ and c____ in the report d____ c____ based on the f____ in the report actions Which of the following actions are plagiarism? copying a text w____ and passing it off as your o____ word-for-word Which of the following recommendations is the most specific and actionable? Our company should increase inventory and revenues while lowering operating costs. Our company should move to a better location and try to attract more customers. Our company should improve employee training. Our company should expand delivery capability by purchasing a new tanker truck and hiring three additional drivers. Our company should expand delivery capability by purchasing a new tanker truck and hiring three additional drivers. Which of the following are examples of what needs to be documented to avoid plagiarism? the e___ w___ of text that you quote exact wording Text taken word-for-word from a source is called a(n) direct quotation. If the structure of a report is familiar to decision makers, then it will be e____ to n____. easier If a report is based on secondary research, it is appropriate to use information from n____ s____ to reach n____ and perhaps u____ c____. numerous sources In general, how long should an executive summary be? one page for every ___ to ___ p___ in the report 10 True or false: Researchers should clearly show how their recommendations are connected to the facts in their report. True Headings are used in reports to navigate rapidly Which of the following are items in a business report that tend to increase the effectiveness of the author's recommendations? the c____ and other i____ cost What are characteristics of the preview statement of a report? It should give the reader a g____ i____ of what the report c____. general idea To support the story line of a report, you should use c____ to simplify c____ n____ i____. charts What should you do when designing a business report for a busy executive? Make it e____ for the executive to n____ q____ through the document. easy Which two of the following would likely benefit from being presented as a list with bulleting or numbering in a business report? a detailed discussion of what went wrong with the company's failed launch of a new product summaries of five surveys, with statistical information and source citations the top 10 innovations that made our company the industry leader this year and how much profit each generated unrelated recommendations for further action each based on information presented in the body of the report summaries of five surveys, with statistical information and source citations the top 10 innovations that made our company the industry leader this year and how much profit each generated Where does an executive summary appear in most reports? at the b____ of the d____ beginning A table of contents is usually included in a business report if the document is m___ than ___ p___ long. more As a general guideline, a report that is fewer than 5 pages requires at least f____ h____ first-level headings True or false: In business reports, positivity is more important than objectivity. False Which component of a business report frames the overall message in order to help decision makers follow the text? preview statement What are several of the key features that should be included in all business reports? v____ to d____ value What is the primary purpose of charts and tables in a business report? to fit into the s___ l___ of the report story line When your report is almost finished, you should review it to make sure that the report is as e____ as possible. effective In a business report, bulleting is used for which of the following? to break up d____ blocks of t____ dense Which of the following might a business report's table of contents include? f____ h____ first-level
headings Although positivity is important in a business report, what are some common drawbacks of too much positivity? It can make the report seem u____ unprofessional All business trend reports should have which of the following characteristics or features? o____ objectivity What are the last steps in preparing a report? P____ the document. proofread Most business proposals deal with decisions about a____ r____. allocating resources Gabby is writing a proposal on how to improve efficiency at an Amazon distribution center. In order to structure the proposal in such a way that increases the likelihood of it persuading the decision makers, Gabby should s____ with d____ ahead of time to find out what they w____ and e____ speak What should be provided throughout a document to indicate the information you have drawn from other sources? citations To use another person's ideas and pass them off as one's own is called plagiarizing. How does paraphrasing avoid becoming plagiarism? It s____ alters the o____ w____ and s____ s____, but gives c____ to the o____. significantly Your report is essentially plagiarized if the majority of i____ in your report are based on just ____ or ____ s____. ideas Which component of a formal report falls into the category of "back matter"? the reference list the reference list The primary purpose of including tables and charts in a business report is to s____ the s____ l____ that you have established for your report. support Which item is most likely to be included in an appendix? financial statements and marketing materials the report title, the names of those who wrote and/or are submitting the report, and a date all first-level headings and sometimes all second-level headings a summary of key findings, conclusions, and recommendations a clear statement of the central business problem financial statements and marketing materials
Which statement is a helpful guideline when creating business reports? Business reports should state the central business problem at the end of the report. A business report should not combine ideas from more than two sources of information. A well-designed table of contents demonstrates the quality of the data used in the report. Cover pages should be used to summarize the most important elements of a report. Business reports should project objectivity first and positivity second. Business reports should project objectivity first and positivity second. Developing Research-Based Business Reports • Identify what decision makers want to a____ accomplish Primary Research you Secondary Research no direction Survey Research ease Defining research problems involves stating your research objectives in s_____, t_____, and a_____ statements specific Online Surveys quickly Principles for Survey Questions Simple Survey Questions Should Be Simple to Answer short questions Survey Questions Should Be Non-Leading answer Survey Choices Should Be Exhaustive and Unambiguous Survey Questions Should Contain O____ I____ all possibilities Advice for
Analyzing Data forecasting Statistics and Figures overload Designing Effective Charts strong message Line Charts events Pie Charts pieces Bar Charts compare amounts Create Effective Charts Title descriptiveness Focal Points: most critical relationships Information sufficiency: quickly Ease of Processing: complicated information All charts/Formatting Guidelines: appropriately labeled Line/Formatting Guidelines:
two-thirds Pie/Formatting Guidelines: 12 o'clock Bar/Formatting Guidelines: twice Formatting Guidelines for Tables: Order Order: appropriately Indentation: Indent Data series: vertically Column/row labels: columns Grid lines: three Choose a Research Topic quickly Important Issues in
Evaluating Data Reliability Adaptability: altered Secondary Research Sources White papers White papers are r____ or g____ that generally describe research about solving a p____ i____ reports Library Sources wide Strategies for Using Search Terms Effectively Boolean
operators Document Your Research evaluate Use Online Information for Business Research data quality Apply the FAIR Test to Your Research Data and Charts available facts Apply the FAIR Test to Your Research Data and Charts cherry-pick Industry publications are written to cater to the s____ i____ of members in particular i____ specific interests Business periodicals (m____, n____) provide s____, i____, and a____ about c____ b____ i____. magazines Scholarly journals contain b____ r____ that is e____ r____ business research External blogs and other online resources provide a p____ of information. Since most blogs are not formally edited or reviewed, the range in reliability is e____ plethora Business and management books range greatly in terms of their o____ u____ overall usefulness Which of the following are aspects of the AIM planning process? information
What is the first step in the AIM planning process? needs When preparing a speech about a business product, what should you find out about your audience? know Which statement about audience concerns is true? The best way to deal with audience concerns is to encourage listeners to do their own research. Speakers can prepare for audience concerns by considering them beforehand. Audience members are unlikely to have concerns when listening to a presentation. Speakers should be prepared to ignore audience concerns during a presentation. Speakers can prepare for audience concerns by considering them beforehand. When giving an internal presentation, you should focus your presentation primarily on persons who have the ability to put your i_____ into a_____ ideas Which of the following are applications of the AIM planning process in presentations and speeches? topic-related conclusions Compared to written proposals, speeches and presentations are better suited to capitalize on ______ appeals. emotional The first step of the AIM planning process may be difficult for a business presentation because you may not know the m____ of the a____ makeup When professionals with hub MVSs listen to business presentations, they respond best to which of the following? clear business logic True or false: When developing a presentation about a new product, you should spend more time giving information about the product if the audience is unfamiliar with it. True Speeches that are highlighted by slides full of illustrations appeal in particular to ______ learners. Visual When interacting with the audience during a presentation, you need to be able to reply q____ to q____ asked by a____ m____ quickly Which type of learner responds best to participation-focused presentations? kinesthetic When writing a presentation for clients and customers, you should primarily focus on
influencing which two of the following groups? key decision makers Which of the following are fundamental to any successful presentation? structure Which kinds of appeals should be made when giving speeches and presentations? e_____ emotional The beginning of a presentation is the time when audience members form an o____ about the s____ opinion If you want to appeal to a professional with a hub MVS, you should focus on which two of the following? benefits to c_____ and c_____ clients Which of the following are different learning styles that audience members may have? kinesthetic What should the preview of a speech accomplish? attention In general, ______ learners believe that emotion is best conveyed through voice. auditory Which of the following are the main goals of a business speech attention-getter? audience
members Which of the following is the most critical factor in a successful presentation? c____ d____ content development The views you provide in a business speech are essentially attempts to convince audience members to c____ to some type of r____ commit Audience members typically decide which of the following during the preview of a presentation? if they will p____ a____ and l____ to the presentation pay attention Which of the following methods is an approach to business communications designed to help presenters not make the mistake of presenting evidence without first stating a central position? PREP The review section of a business presentation contains which of the following? call Which
of the following elements of a speech are part of the preview? overview True or false: Poorly designed electronic slides can have a negative impact on the effectiveness of business presentations. True What are traits of messages that are most likely to gain the attention of listeners? They are delivered by a r____ s____. reliable source Ideally, the focal point of a business presentation should be the speaker. In a business presentation, the presenter's views are the k____ m____ of the presentation. key messages What is a guideline for the effective use of electronic slides in a business presentation? Show no more than ____ s____ for every m____ or ____ of a presentation. one slide True or false: A fatal error in a business presentation is to present evidence but leave out central positions. True The goal of the review in a business presentation is to compel a____ m____ to consider taking s____ a____ audience members Which of the following describes the effect of good visual aids on a presentation? They s_____ improve the e_____ of the presentation. significantly Which two of the following are key strategies when creating slides for business presentations? Make sure that the slide design is e____ to p____ easy Electronic slides should serve simply as an a____ to a b____ p____ aid Which of the following people can help with designing electronic slides used in important business presentations? p____ r____ e____ public relations experts You should arrange the slides that you use in a business presentation to create a story line. During a business presentation, audience members should be able to understand the information on slides within a f___ s___ few seconds When audiences hear stories as part of a business presentation, they retain i____ included in stories. information Ideally, stories used in business presentations should be which of the following? drawn from r____ l____ real life When creating electronic slides for a business presentation, you should make sure that the data and ideas they present are as s____ and c____ as p____ simple Which of the following criteria are part of the FAIR test? accessible Which of the following can help improve the overall design of electronic slides used in business presentations? developing s____ c____ and d____ simple charts In a business presentation, the content of any slide should be e____ to r____ and u____ easy Why is using a story line approach in business presentations effective? It helps a____ m____ better remember the p____
i____. audience members If a hypothetical story is used in a business presentation, the story should be which of the following? applicable Which of the following should be verified when reviewing a business presentation? Supplementary materials are w____ p____ well prepared Most audience members expect your presentation to include a p____, v____, and r____. preview Latisha is giving a presentation on how summer hours programs—which allow employees to work an extra hour a day so they get a half-day off on Friday—affect morale. She begins her presentation with a funny story about how she lost her room key on her last vacation, and everyone in the audience laughs. How appropriate is this as an attention-getter? It was i____ because it did not e____ the audience in thinking about her i____ inappropriate What is the last step of the PREP method for justifying your views in a presentation? r____ your p____ restating What is the main function of a review in a presentation? to gain b____ on s____ a____ buy-in When designing presentation slides to make them easier to process, you should limit t____ to no more than ____ l____ of ____ w____ each. text What will help make presentation slides appear uncluttered? white space In the story line approach to business presentations, what is a resolution? a s____ to the c____ or t____ solution Delilah comes to the conclusion while reviewing her presentation that she has left out key information in order to shed a better light on her assessment. Which of the four steps for evaluation does this omission relate to? access Lucinda is giving a presentation to her manager, Glenn, who has a hub motivational value system. In order to appeal to his pragmatic and flexible nature in her presentation, she should avoid discussing practical goals. avoid being overly logical. emphasize subjective decisions based on opinions. use extremely confident language. stress the benefits to different stakeholders. stress the benefits to different stakeholders. What is true of visual learners? They dislike presentations given in loud, clear voices. They learn well from illustrations and simple diagrams. They need breaks at least every 20 minutes. They need group activities or hands-on activities. They make up the smallest portion of the population. They learn well from illustrations and simple diagrams. Which two of the following do speakers often do when they establish a presence during their business presentations? They generate i____ in their ideas. interest When you make a presentation to colleagues, it offers a chance to improve your colleagues' opinions about your abilities. True or false: How audience members perceive a business presentation speaker's authenticity impacts how they regard the speaker's message. True When speakers choose not to rehearse before giving a business presentation, audience members will typically perceive which two of the following? the speaker's v____ vagueness Which of the following statements are true about the fear of public speaking? It is a c____ fear. common When a business speaker has presence, audience members tend to respond in which two of the following ways? They admire the speaker's i____ ideas When giving a presentation, nervousness is only dysfunctional when a speaker cannot d____ the c____ deliver During an internal business presentation, a speaker's credibility can be increased through which two of the following? demonstrating knowledge about a b____ i____ business issue What are recommended relaxation techniques for managing nervousness in preparation for a presentation? Listening to m____ that you enjoy. music How do audience members typically respond when they hear an inauthentic speaker make a business presentation? They feel u____ uncomfortable Consistent deep breathing as part of a presentation is effective in helping maintain a c____ p____ confident posture Which of the following are benefits that you obtain by rehearsing a business presentation? increased f____ with the content familiarity In the context of a business speech, audience members primarily enjoy hearing about people. According to a 2014 survey of American adults by Geoffrey Brewer on Gallup Polls online, the fear of public speaking ranks even higher than which of the following sources of fear? N____ and getting s____ Needles Which of the following statements about nervousness and public speaking are true? Experiencing nervousness in public speaking is
n____ normal True or false: If adequately rehearsed, business presentations always go according to the speaker's plans. False Which of the following are relaxation techniques that can help limit nervousness before a presentation? m____ meditating Which of the following are the benefits for a speaker of arriving early to a speech or presentation? a____ the presentation if needed adjusting Taking a few deep breaths has which of the following effects before a presentation? It quells n_____ nervousness As part of the preparation process, a business speaker should consider p____ q____ from the a____. possible questions When a business speech is about people, which of the following generally occur? The p____ of any s____ becomes livelier. presentation When you are deciding where to stand during a speech or presentation, you should choose a location that will do which of the following? place you near the l_____ listeners A speaker's nonverbal communication influences how audience members perceive which two of the following? the speaker's c____ credibility A speaker can prepare for the unexpected during a business presentation by maintaining an attitude of
f____ flexibility Which of the following are elements of the SOFTEN model of nonverbal communication? t____ tone Nancy is giving a presentation in a venue that she has never been to before. Which of the following is the most important thing she should do? She should a____ at least an h____ before the presentation. arrive Which of the following typically occur when you smile during a presentation? Listeners are more likely to view you f____. favorably During a business presentation, a speaker might have to incorporate changes quickly if audience members ask q____ questions What is the significance of an open stance in a business presentation? It is a w____ and i____ form of n____ c____ warm If all the audience members are sitting in back rows for a speech presentation, which of the following are recommended steps to take? Make a point of m____ c____ to the audience members. moving closer For business speakers, attire influences how others p_____ them. perceive Which of the following are forms of nonverbal communication used by effective business speakers? an o____ s____ open stance Using the SOFTEN model of nonverbal communication allows you to project s_____ self-assurance To demonstrate competence when giving a presentation, a younger business professional should dress with greater formality. Which of the following best helps you connect with your audience members and convey enthusiasm for your topic? smiling The primary focus of a business presentation with visual aids should be the speaker. Which of the following are open-stance gestures for a business speaker? keeping arms at the s____ of the b____ sides When showing slides for a business presentation in a room that allows you to dim only the lights next to the screen, you should remember to do which of the following? Stand where you are in f____ l____ full light Order the following categories of attire according to their level of formality, with the most formal attire at the top and the least formal at the bottom. F____ b____ a____ Formal business attire At a business presentation, a speaker should begin to use slides after a s____ o____ spoken opening Which of the following is a common mistake made by speakers during a slide presentation? They spend too much time with their b____ to the a____ backs When giving a business presentation, a speaker should dress with ______ than the members of the audience. greater formality A useful tool for advancing slides during a business presentation that allows you to keep more eye contact with an audience than a keyboard would allow is a slide remote control. Which of the following are visual aids that can be used in business presentations? e____
s____ electronic slides What are two disadvantages of distributing handouts during a business presentation? You lose control over which d____ audience members are looking at during the p____. data
Which of the following can occur if the lights are turned off during a slide presentation? Audience members can become s____ sleepy True or false: A good speaker will involve the audience as much as possible without taking too much time or straying from the speech topic. True What is the main rationale for not starting to show slides as soon as you begin a presentation that features slides? You should first make a c____ with your a____ connection It is beneficial for a speaker to take questions at a business presentation for which of the following reasons? Audience members will feel that the speaker cares about a_____ their
n_____. addressing When describing electronic slides during a business presentation, the speaker's ______ should be towards the audience. face What is a recommended practice when you are answering a question from a member of the audience that requires you to quickly come up with a response? p____ before giving the a____ pausing What are some benefits of using a remote control to advance slides during a business presentation? You are free to m____ a____ the room. move around What result can a speaker anticipate by mingling with audience members after a business presentation? developing p____ c____ professional connections To minimize the disadvantages of handouts during a business presentation, the best time to give them out is ______ the presentation. at the end of Cleo's team will be giving a group presentation. Which of the following should the team do to ensure a cohesive team presentation? Team members should c_____ with each other about the o_____ while preparing. communicate What are things that good speakers will do when involving the audience in their presentations? make sure q____ and d____ stay on topic questions Sun's team is giving an important presentation on a new heart rate monitor. Pablo is energetic and charming but physically uncoordinated. Jisoo is an experienced yoga instructor who can lower or increase her heart rate by controlling her breath. Thorin is methodical, calm, and introverted. Sun has experience as a math tutor. Which of the following roles would be most appropriate? Jisoo should d____ how the heart rate monitor w____ demonstrate In what ways can a question-and-answer session of a business presentation be a risk for the speaker? The questions may throw the speaker o____ t____ off topic Which of the following should you and your team members do to make your presentation the most effective? You should p____ a____ to one another as you each p____ pay
attention Which of the following are benefits of pausing before answering questions in a business presentation? It makes you seem more t_____ thoughtful Which of the following best explains what you should do during your team presentation to show your team is united? You should r____ to one another throughout the p____ refer What should you plan to do in the days after you have given a business presentation? You should take steps to help develop o____ p____ r____ as a result of the presentation. You should consider sending a b____ e____ n____ thanking the audience members for a____. You should r____ to any audience members to whom you made promises about p____ a____ i____ ongoing professional relationships Which of the following would be effective transitions in a team presentation? "I'm Gertrude, and now here's Char with the next section." "Now, here's Samer to continue the discussion with a focus on achieving our sales goals." "Hakim will now share some ideas about how to improve student engagement." "Thank you for listening." Speaker then bows and waits for the next speaker to start. "Now, here's Samer to continue the discussion with a focus on achieving our sales goals." "Hakim will now share some ideas about how to improve student engagement." Which of the following is the likely result if team members continually check in with one another about key objectives and messages while preparing a team presentation? Their presentation will be c____ and more i____ cohesive Which of the following are ways an audience member can show support to a speaker during a business presentation? maintaining e____ c____ eye
contact Constance's team was organized and efficient. When the team learned it would be giving a team presentation at the annual meeting, its members immediately divided up the work equally. The members worked independently but did not need to check up on one another, since each member was reliable and would not do anything to let down the team. The presentation itself was not particularly effective, and audience members appeared distracted. Which of the following is the most likely reason the presentation was unsuccessful? The team did not c____ about the o____ p____ collaborate Jacob's team is giving a presentation. Which of the following would be the best choice for presenting a united front? Jacob should wear a bright color. The others should wear a dark color. Team members should stand by the back wall when not presenting. The team should stand close together on stage and avoid looking at each other. Team members not presenting should sit in the front row with the audience. The team should wear the same formality of attire and stand close to one another on the stage. The team should wear the same formality of attire and stand close to one another on the stage. Which of the following are accomplished by referring to one another throughout a team presentation? You ensure your comments c____ with your teammates' c____ connect Fran is finishing up her portion of the team presentation and passes the speaking role to Maia. She says, "Maia will now discuss the benefits of core strength exercises on running. She'll share her personal story about how strengthening her core resulted in fewer running injuries and how this led to a personal best in the local marathon last year. She'll also demonstrate some of the exercises, such as the side plank and the bridge." Which of the following best explains the effect of this transition? Fran took o____ from Maia and prevented Maia from being able to showcase her m____ p____ opportunities Which of the following are examples of unsupportive behavior by an audience member during a business presentation? t____ texting During presentations, speakers show their ________ by knowing their content well. competence Hoda is skilled at reading the emotional signals of her audience and making quick, subtle adaptations to her presentation to connect with them. Hoda is good at showing her caring. Which tip will help you manage your nervousness before giving a presentation? resisting the urge to envision yourself presenting watching what foods and beverages you consume avoiding talking to the audience before starting your presentation focusing on people in the audience with skeptical expressions arriving for your presentation at the last minute watching what foods and beverages you consume Which presenter is using the room to his or her advantage? Jared positions himself slightly down the center aisle because the front rows are empty. Nancy stands behind the podium, griping the edges so no one sees her hands trembling. Kenji turns the lights off so everyone can focus on the presentation slides. Juliette paces back and forth across the width of the room while speaking. Adam frequently turns to read the text on his slides while presenting. Jared positions himself slightly down the center aisle because the front rows are empty. In which scenario is the speaker acting advantageously? Louis sits casually on a table while presenting. Harvey stands just in front of the podium to seem more accessible. Diamond stares at her notes to deal with her nervousness. Brianna grips the podium while she speaks to the audience. Alyssa paces around the room while presenting. Harvey stands just in front of the podium to seem more accessible. Which tip is a helpful guideline for nonverbal communication during presentations? Use facial expressions to connect with your audience and show enthusiasm for your topic. Avoid gesturing with your hands, arms, body, and head as that can appear too dramatic. Do not make too much eye contact because audiences interpret that as being aggressive. Avoid smiling and nodding because it can make you seem fake and insincere. Demonstrate warmth by standing with your hands on your hips or folding your arms. Use facial expressions to connect with your audience and show enthusiasm for your topic. Darius has to make a presentation at a fund-raising event. Which nonverbal behavior should Darius display during his presentation to build the audience's trust in him? He should lean forward but keep an upright posture. He should remain behind the podium. He should use dramatic gestures. He should speak more quickly than usual. He should maintain eye contact with his audience. He should maintain eye contact with his audience. What accurately matches the type of attire with the attribute it projects? Formal business dress projects authority. Casual dress projects competence. High-level business casual projects friendliness. Formal business dress projects creativity. Low-level business casual projects trustworthiness. Formal business dress projects authority. If you want to draw the audience's attention to you during your presentation, you should avoid previewing your slides before showing them to the audience. open your presentation with your slides. explain and elaborate on the content in your slides. keep your slides up even when not referencing them. stand in front of the slide projection. explain and elaborate on the content in your slides. How can a team ensure that it gives a cohesive presentation? Allow members to work independently as much as possible. Divide up the presentation roles according to strengths. Whoever is speaking should stand away from the team to command audience attention. Avoid repeating each other's points to keep from boring the audience. Be clear with one another about the team's objectives and key messages. Be clear with one another about the team's objectives and key messages. Developing Business Proposals allocating resources Components
of a Business Proposal Cover Page Precision-Oriented Style accurate Excellence in thinking for reports: Business problem Precision-Oriented
Reports clear statement Problem statements are most effective when they provide the u____ c____ of the problem for the organization, and reflect an a____ sense of u____. Typically, such statements should be ____ to ____ p____ long unique context Use fact-based language facts Document Secondary Research and Avoid Plagiarism - Provide a r____ l____ at the end of the report that contains all your s____ reference list Document Secondary Research and Avoid Plagiarism references Designing Your Reports to Help Decision Makers start Front Matter Letter Text •
Executive Summary. Back Matter Reference list Executive Summary most important Providing Clear Headings That Support a Story Line
consistent Opt for d____ titles and headings that help your readers q____ recognize the v____ and c____ of any given section descriptive Preview statements can help decision makers f____ the d____ of your t____. They also frame the m____, allowing readers to create a m____ m____ of your k____ t____ m____ follow The purpose of tables and charts is first and foremost to f____ into the s____ l____ you have established for your report. fit Using bulleting and enumerated lists can help readers r____ p____ and g____ i____. On the other hand, when too much of the report is in bullet points, it can create a c____, s____ effect rapidly process Cover Page title Table of Contents ten pages long Appendixes - F____ s____, m____ m____, d____ d____ t____, etc. reference materials Achieving
Objectivity and Positivity through Tone positive
Two Kinds of Business Reports Business trend Key Features of a Report Value Slide Deck Format survey reports Reviewing Your Reports for Fairness and Effectiveness ultimate decision makers AIM Planning Process - Audience Audience address needs Information identify key facts Message Focus Principles of Audience Analysis Identify the following: • Audience benefits. Analyze
Your Audience and Gather the Right Information • How will audience members b____ from the p____, s____, or i____ I am proposing? benefit What will appeal to your audience? Consider the m____ v____ s____ (____) motivational value systems What is the learning style of your audience? V____, a____, or k____ learners Visual Develop Your Message This is the m____ c____ factor in p____ s____ most critical Provide a Compelling Preview effective attention-getter Types of Effective Attention-Getters - Rhetorical question Positioning Statement Frames Providing an Overview Statement F____ P____ of the P____ Final part Views two Components of PREP Method • Position Conclude with an Effective Review strong finish Design Appealing Slides PowerPoint Design Your Slides for Ease of Processing information Applying the Story Line Approach to Your Presentations engage Stories for business contain the following elements: Plot Reviewing Your Presentations for Fairness and Effectiveness Final Review technology Establishing Presence Strategies credibility Know your material and rehearse. more comfortable Overcome fear and speak with confidence. speaking Establishing Presence Focus on People people Establishing Presence Stay Flexible early Establishing Presence Use the Room to Your Advantage people Establishing Presence SOFTEN Model of Nonverbal Communication • Smile Formal business dress: executive presence Business casual dress: more comfortable Casual dress: least formal Use Visuals without Losing Focus on You turning Handouts detailed Ways to Interact with Your Audience Field questions How to Present objectives Being a Supportive Audience Member seriously Professionals with red MPVS will appreciate your ability to s____ on p____ and discuss i____ g____. Emotionally and analytically, they are attracted to a____ and r____ l____. They generally think c____ and c____ presentations are more persuasive. stay Professionals with blue MVS will appreciate your ability to discuss b____ r____. Emotionally, blues will connect to you with your use of "w____" l____ and other r____ t____. Analytically, blues will connect with your h____ a____ to business benefits. They are attracted to business logic that includes m____ than just b____ measures of performance. business relationships Professionals with green MVS will appreciate your ability to provide all of the f____ and avoid rushing to j____ about c____. Greens generally pride themselves on a d____ (n____) approach to decision making and may be turned off by what they consider b____ and i____ appeals to e____. Greens are often emotionally connected to p____ l____; w____ and c____ c____, m____, and other f____; and the ability to handle t____ q____ facts Hubs are by nature p____ and f____. They prefer a presentation that holds c____ b____ l____ with an emphasis on b____ to p____. They prefer o____ l____. Excessively confident language is often interpreted by hubs as a____ or r____ pragmatic What online sources are likely to provide quality information for business research quizlet?What online sources are likely to provide quality information for business research? -business and industry websites. -online forums and discussions.
Which of the following are advantages of secondary research in preparing a business report quizlet?Which of the following are advantages of secondary research in preparing a business report? It is usually less time-consuming. It usually costs less than primary research.
What is the purpose of business reports quizlet?Business reports are documents that explain and analyze critical facts needed by managers for decision making.
For Which two of the following situations would a chart be an effective way to present information quizlet?For which two of the following situations would a chart be an effective way to present information? displaying complex numerical data in a way that is easy to grasp. catching the attention of viewers and readers and drawing them into your message. statistical and quantitative analysis.
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