How To put someone on hold iphone x

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What is Apple Face ID and how does it work?

How To put someone on hold iphone x
Maggie Tillman, US contributing editor

How To put someone on hold iphone x
· 4 March 2022 ·

Explainer Provides context or background, definition and detail on a specific topic.

Apple

How To put someone on hold iphone x
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(Pocket-lint) - Apple's Face ID is a facial-recognition technology that launched on the iPhone X in 2017. The technology replaces Apple's Touch ID fingerprint scanning system for the company's latest iPhones, including the iPhone 13 mini, 13, 13 Pro and 13 Pro Max and it will likely be found on future iPhones too.

Face ID uses a "TrueDepth camera system", which consists of sensors, cameras, and a dot projector at the top of the iPhone display in the notch to create a detailed 3D map of your face. Every time you look at your phone, the system conducts a secure authentication check, enabling your device to be unlocked or your payment to be authorised quickly and intuitively if it recognises you.

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Here's how Face ID works.

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How To put someone on hold iphone x

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That statistic is lowered if you have a twin, so you will really need to set up a passcode in that instance.

Apple

How To put someone on hold iphone x

 

The display of options from this screen is  a little intimidating.  There are five options for handling the second call.

Step-by-Step

Here are the details about the five options for handling a second call.  Link the details on the left with the image on the right using the red numbers.

1 Decline – Pressing the red decline icon will immediately send the second incoming call to voice mail. This is an appropriate response if the caller is unknown and you simply do not want to answer it, for example, a suspected telemarketer.

2 End and Accept.  Tap End & Accept if you want to end the first call and take the second call. This works if you are near the end of the first call or when you can say, “I’ve got another call I’d like to take, can we finish this later?”

3 Hold and Accept. Tap Hold & Accept if you want to put the first caller on hold and talk to the second caller. You plan to finish quickly with the second caller to resume your talk with the first caller by taking them off hold. You statement to the first caller might be, “I’ve got another call coming in. Can I put you on hold for a minute so that we can finish our talk?  See Manage Two Caller below to learn about how to manage the two calls.  

 

How To put someone on hold iphone x

4 Remind Me. You can identify the caller but don’t want to take the call but want a reminder to call this person back. The second caller will go to voice mail and you will be given reminder options:

How To put someone on hold iphone x

5 Message. Tap Message to send a text message to the second caller. You will be given the following text options to send a standard message. Optionally choose custom to compose a custom message to the second caller.

How To put someone on hold iphone x

 

Manage Two Callers

If you choose option #3 above and accept the second while while placing the first on hold, you will need to be able to manage the two calls.  You have three options:

How To put someone on hold iphone x

 

1 Tap the Swap icon to swap between the two calls.

2 Tap the individual calls at the top of the screen to swap between the two calls.

3 Tap Merge calls to join the calls together into a conference call.  You can learn more about iPhone conference calls in Recipe #109: Make a Family Conference Call with your iPhone

4 End the active call by tapping the red phone (hangup) icon. If you swap back and forth between the calls, only the active call hangs up.

 

Practice, Practice, Practice

Now that you understand your options, you can start to explore.  Over time, you will likely find one or two options that work best for you.  With a little practice, you will have your approach mastered.

Summary

The five options for handling a second incoming call are reviewed in this Nugget.  You will establish your preferences and with a little practice, you will have your approach mastered.

 

Additional Information

The Senior Tech Club recommends the following additional resources for members that wish to pursue additional and/or advanced information on this recipe:

What is the difference between mute and hold?

Mute disables the agent's microphone. The customer cannot hear what the agent is saying, but the agent can hear the customer. Hold places the customer on hold. The agent cannot hear the customer, and the customer cannot hear the agent.

Can you call someone else while on hold?

If you're on a call and need to make another one, you can put that call on hold and make a different call (kind of like having a two-line phone).