There are often two teams within businesses over a dozen people - two separate groups that we know as the Front Office and the Back Office. Looking at it simplistically the Front Office wins customers and keeps them happy and the Back Office keeps the operation running.
Perfectly harmonious, right? Not quite. The Front Office sometimes resents the Back Office, because they think it puts process and rules between them and their customers. The Back Office sometimes resents the Front Office because they think it rides rough-shod over the well thought-out procedures that keep the business afloat.
Having disparate parts to your business, can severely hamper your chances of success and cripple business efficiency - 96% of executives cite ineffective communication as the reason for workplace failures. While according to McKinsey, a failure to implement social technology, makes high-skill employees and management 20-25% less productive.
What if it didn’t need to be like this? What if it was already possible to smash these perceived barriers and run businesses as one entity, unified with common business goals?
The key to breaking down the age-old divisions between Front Office and Back Office is to run your business as one socially powered, collaborative, real-time enterprise. Most businesses have started to move in this direction, with 75% of businesses saying that online collaboration tools are important to them.
Imagine a place where everyone is effectively working inside the mind of the business owner – how best to serve customers, understanding the business front to back, and where it’s heading and what needs to happen to get there. Where Information is easily, instantly available and transparent, so ideas can come from anywhere and everywhere. Where people are working together to answer questions and solve problems, irrespective of whether they are Front or Back Office, or where they happen to be that day. One organisation working effortlessly together all the time, with the confidence to make fast and smart decisions – the Speed of Now.
Sage has re-imagined the business of doing business with Sage Life and yesterday I was at the Salesforce Word Tour in London, exclusively showcasing Sage Life on it’s product debut. Created in partnership with Salesforce, Sage Life is an always-on collaborative real-time cloud solution — built on the industry-leading Salesforce1 platform. It smashes down the wall between Front Office and Back Office, unifying the whole business to ‘wow’ customers. It creates one socially powered business that can share ideas and solve problems at the speed of thought.
Sage Life is a game changer. There was a real buzz when Sage Life was demo’ed for the first time in public – the show was the hottest ticket in London.
Humans have a habit of wanting to separate people into different categories, ignoring that more often than not, we’re driven by the same things. Remember, the enemy is always on the outside. Forget Front Office vs Back Office, think One Unified Office serving customers, with everyone energising the success of your business.
The debate about the front office, middle office, and back office in the finance industry is one of the sillier and more exhausting ones.
If you look online, you’ll find many threads, articles, and blog posts saying that back office [BO] and middle office [MO] jobs are “the worst” and that if you end up there, your career is over.
People say these roles pay less, offer boring/repetitive work, and do not give you many exit opportunities.
Oh, and most importantly, you won’t get any respect if you’re in one of them.
There is some truth to these complaints, but I don’t think they’re 100% accurate.
The key problem is that terms like front office, middle office, and back office are so vague that they lump together completely unrelated jobs.
Yes, if you’re working at a large bank, it’s generally best to be in a “front office” [client-facing] role.
But as you’ll see, there’s a huge range of jobs within each category, and some roles that are technically classified as middle or back office are potentially better than some front-office roles:
The Traditional Definitions and Examples of Front Office, Middle Office, and Back Office Jobs
First, note that these terms apply only to investment banks and related finance firms [private equity firms, hedge funds, etc.].
Saying that you work in “the front office” of a technology company or a marketing firm makes little sense – or, at least, it means something different from the definitions in this article.
The traditional definitions go like this:
- Front Office: In these roles, you work directly with clients or trades/investments and generate revenue from fees on deals and investment returns.
- Example Jobs at a Bank: Investment banking, sales & trading, equity research, internal private equity, private banking, and private wealth management.
- Middle Office: In these roles, you “support” the front office with tasks such as managing the market risk on trades, managing liquidity for the bank’s
operations [treasury], and determining the credit risk of counterparties in trades.
- Example Jobs at a Bank: Risk management, treasury, some legal/in-house counsel roles, counterparty credit, and some types of quant jobs.
- Back Office: In these roles, you work on processes and systems that exist regardless of revenue generated, such as compliance/regulations, onboarding new hires, and making sure everyone’s computer
works.
- Example Jobs at a Bank: Compliance, human resources [HR], technology [building systems and platforms], IT [maintenance/fixes], and internal audit.
Here’s a visual with some of these terms and jobs but not everything:
The distinction between “back office” and “middle office” is murky, and you’ll see the same jobs put in different categories, depending on the bank.
You’ll generally see much higher percentages of the total employee base in BO and MO roles at the large banks because there are more processes and bureaucracies to support.
Before moving on, I want to point out the inconsistencies in these definitions:
- The equity research division now [mostly] generates revenue because clients have to pay directly for reports, but before this change, it did not generate revenue directly. Effectively, it supported sales & trading by encouraging more client trades, but it was still considered “front office.”
- Many strategic roles are not considered “front office” but pay well and are viewed in higher regard than some FO roles. Examples include strategy, corporate development, and economist roles at banks. Would you rather work in corporate development or private banking?
- Most people consider internal treasury desks at banks “middle office,” but traders working in these teams may be compensated based on their P&L.
- Many quant roles could be considered middle office or even back office, but they still pay quite well [less than front-office quant roles, but more than traditional MO/BO roles] and offer some interesting work and exit opportunities.
- Oh, and junior positions in the front office [e.g., investment banking analysts and associates] do not generate revenue – they support the senior bankers who do. So, you could argue that they’re more like middle-office jobs but with higher pay, longer hours, and better exit opportunities.
In short, these categories are rough guidelines.
You should not spend hours figuring out where your internship or job fits into these divisions.
Instead, you should focus on the specific job, its pay, the skill set, and common career paths and exit opportunities.
How the Front Office, Middle Office, and Back Office Compare
Most people argue that middle and back-office roles are worse than front-office roles for the following reasons:
- Recruiting – Many MO and BO jobs tend to be less competitive than FO jobs, and you need less experience/preparation to get them.
- Pay – Junior-level base salaries range from “similar” to “substantially discounted,” but bonuses tend to be far lower. If junior-level investment bankers earn bonuses worth 50-100% of their base salaries, it’s more like 5-15% for some MO/BO roles.
- Skill Set – Much of the work is repetitive [glorified data entry], little critical thinking is required, and measuring performance is difficult because you do not work with clients or generate revenue directly.
- Automation Risk – Many of these “glorified data entry jobs” are at greater risk of automation than front-office roles because even simple scripts and macros could do much of the work.
- Location – Many MO/BO roles are in regional offices outside major financial centers such as NY or London, which means they’re worse for networking purposes.
- Respect – Other people at the bank tend not to respect you, viewing you as “the help desk,” which can become demoralizing both on the job and in real life.
- Exit Opportunities – Some of these roles do not offer logical pathways into other careers, and it is very difficult to move into a front-office role directly from most of them.
This list sounds quite negative, but there are some benefits as well.
For example, you’ll have far more free time in many BO/MO roles, including downtime at work and the ability to go home at a normal hour.
Also, if you’re at a large bank, you get the branding benefit of that bank’s name.
This may sound trite, but outside the finance industry, not everyone understands the difference between “Operations” at Goldman Sachs vs. “Investment Banking” at Goldman Sachs.
Finally, if you make it to the top levels, working as an MD in a middle or back-office role can be a fairly cushy gig.
You earn only a fraction of what MDs in investment banking earn [low-to-mid six figures?], but your stress levels and hours are lower, and you’re managing others rather than doing repetitive data entry.
Should You Avoid the Back and Middle Office At All Costs?
Despite what the internet says, I don’t think you need to avoid back and middle office roles like the plague in all scenarios.
But to be clear: if you are an ambitious university student or recent grad, and you want to work long hours in a challenging, high-paying job with the potential to become a millionaire by your 30s, you should avoid full-time jobs in the back and middle office.
But if that’s not your goal, or you’re not sure of your goal, here are a few cases in which BO/MO roles could make sense:
Case #1: The Early University Student
Let’s say you’re in Year 1-2 of university and you’ve already completed 1-2 off-cycle internships at boutique IB or PE firms, or you have an internship lined up.
If you win a back- or middle-office offer at a large bank in the summer after Year 2, it might make sense to accept it.
It’s not as good as a client-facing job at a Big 4 firm or a front-office role at a large bank…
…but if you can’t win anything like that, it’s a fairly good offer because you’ll have the combination of a boutique internship for relevant experience and the brand name of a large bank.
And you can easily explain your motivation in interviews [“relevant experience + learn how large banks operate”].
Even if you don’t want to accept an MO or BO role, you could still apply for them, interview, and use trips to financial centers to network for other roles.
Case #2: The Quant or Coder
If you’re a quant, it’s almost always best to work at a solid quant fund where your pay is directly linked to the profits you generate.
But at large banks, the lines between “front office” and “middle/back office” quants are not always clear.
Since prop trading at banks is heavily restricted, many quants do model validation and risk management, which are not considered front-office work.
But these roles still pay quite well and allow you to move into other quant roles at the bank or hedge funds and prop trading firms.
Also, some “middle office” quant projects can generate profits for the bank, so it’s not fair to put these roles in the same category as HR or operations.
Many technology jobs [building products and platforms, not fixing computers] also pay well and let you move into Big Tech, startups, etc., later.
Case #3: The Risk Manager
Market and credit risk are among the best “middle office” roles, especially since you can potentially move into sales & trading from them.
The key difference is that these roles tend to be close to the transactions, which means more interaction with front-office staff and a higher probability of influencing their P&L.
Also, you could use this experience to move into risk management roles at hedge funds, prop trading firms, or even normal companies that need to hedge their FX and commodities exposure.
You’ll still earn less than traders and salespeople who perform well, but in the U.S., you’ll start above $100K in total compensation and move up to the low-to-mid six-figure range as you advance to the top [source: see the Selby Jennings or Barclay Simpson surveys – summary of older numbers here].
Case #4: The Aspiring Consultant
Let’s say you started in a division of a large bank, didn’t like it, but networked your way around and got an offer to join the corporate strategy team.
This role is not considered “front office,” but it’s far more desirable than operations or accounting in terms of pay, skill set, and exit opportunities.
You can use this job as a springboard to move into related strategy roles at normal companies or even management consulting – MBB may be a stretch, but other consulting firms are doable.
Case #5: The Side Gig Hustler
Let’s say that you have no desire to stay in the corporate world and move up the ladder.
You want to start a business or side project that earns money, but you currently have nothing up and running – so you need a salary and free time.
In this case, it’s legitimate to accept an MO or BO role for the paycheck, stay there while you work on your projects, and take advantage of your free time to progress.
Just make sure you get your projects up and running quickly, or you might get stuck in your job due to the favorable compensation/effort ratio.
The Front Office, Middle Office, and Back Office: The Best of the MO and BO
My summary would be: Get close to the transactions [market and credit risk] or gain access to front-office staff and senior management [investor relations, strategy, etc.].
Other good options include treasury [similar to treasury in corporate finance for normal companies but geared toward a bank’s liquidity requirements] and technology.
Some banks, such as BAML and JPM, also have good corporate finance rotational programs [“FLDP” or “Financial Leadership Development Programs”].
And if you can find a legal role that deals with high-level issues – not basic compliance – that can also be good.
These roles all tend to pay more and have more competitive hiring processes as well.
The roles to avoid include operations/reporting, accounting/audit, HR, and the “fixing computers” variant of IT.
What If You End Up in the Back or Middle Office?
First, note that it is not the end of the world if you end up in one of these roles.
All it means is:
- Your desired career path is likely delayed by a few years.
- You must leave ASAP if you desperately want a front-office role [or your chances decrease rapidly].
Your best options for leaving depend on the role you’re in vs. the one you want.
If you’re in a risk role, the transition to sales & trading, prop trading, or a corporate with hedging needs is the most realistic path.
For quant/tech roles, you should have many options if you’ve performed well and do even a bit of networking [quant funds, Big Tech, startups, etc.].
If you’re in operations, IT, audit, or HR, transitioning to a front-office role will be much more difficult.
You’ll probably have to use some combination of the following to do it:
- Conduct a massive networking effort.
- Focus on smaller banks, boutiques, and potentially even non-banks as a first step.
- Complete a Master’s in Finance degree, a top MBA, or maybe even the CFA.
- Aim for a “better” MO/BO role as a first step [one of the ones mentioned above] and use that to move into another area like corporate banking that might lead to investment banking.
The key point is that you need to act quickly because the longer you stay, the harder it will be to move.
If you fit one of the cases described above where BO/MO roles could be useful, that might not be a big deal.
But if you’re dreaming of much larger paychecks and client-facing work, act quickly, or you’ll be dreaming for a long time.