HP Scanjet Scanners have an ICA driver to enable scanning with Apple's Image Capture application and/or software to enable scanning with the HP Scan application in OS X 10.8 [Mountain Lion]. Use this document to find out which Scanjets have drivers and software available, and the recommended steps to install each.
ICA driver available for Apple's Image Capture
The following HP Scanjet models have an ICA driver compatible with OS X 10.8 [Mountain Lion] for use with Apple's Image Capture:
note: The HP Scanjet ICA Software can be used in OS X 10.6 [Snow Leopard], OS X 10.7 [Lion], and OS X 10.8 [Mountain Lion].
- HP Scanjet G3110 Photo Scanner
- HP Scanjet G4010 Photo Scanner
- HP Scanjet G4050 Photo Scanner
- HP Scanjet N6310 Document Flatbed Scanner
- HP Scanjet 5590 Digital Flatbed Scanner
- HP Scanjet 8270 Document Flatbed Scanner
HP Scan software available
The following HP Scanjet models have HP Scan software compatible with OS X 10.8 [Mountain Lion].
- HP Scanjet G2410 Flatbed Scanner
- HP Scanjet G2710 Photo Scanner
- HP Scanjet G3010 Photo Scanner
- HP Scanjet G3110 Photo Scanner
- HP Scanjet G4010 Photo Scanner
- HP Scanjet G4050 Photo Scanner
- HP Scanjet N6310 Flatbed Scanner
- HP Scanjet 2400 Digital Flatbed Scanner
- HP Scanjet 3800 Photo Scanner
- HP Scanjet 4070 Photosmart Scanner series
- HP Scanjet 4370 Photo Scanner
- HP Scanjet 4850 Photo Scanner
- HP Scanjet 4890 Photo Scanner
- HP Scanjet 5530 Photosmart Scanner series
- HP Scanjet 5590 Digital Flatbed Scanner series
- HP Scanjet 7650 Document Flatbed Scanner
- HP Scanjet 7650n Networked Document Flatbed
- HP Scanjet 8200c Scanner series [8200c, 8250, and 8290]
- HP Scanjet 8270 Scanner series
- HP Scanjet 8300 Digital Flatbed Scanner
- HP Scanjet 8350 Document Flatbed Scanner
- HP Scanjet 8390 Document Flatbed Scanner
If your scanner is not listed above, you might consider an upgrade to a newer HP scanner that will work with the new Macintosh operating system. For more information, go to the HP Shopping website [//www.shopping.hp.com].
Install the HP Scanjet software to scan in OS X 10.8 [Mountain Lion]
To scan in OS X 10.8 [Mountain Lion], use the OS X 10.6 [Snow Leopard] AND the OS X 10.7 [Lion] drivers and software.
note: Please DO NOT install older software from any HP CD that might have come with the HP Scanjet. Unless the scanner's documentation indicates otherwise, this software is not intended for use on OS X 10.8 [Mountain Lion].
Step one: Remove existing HP Scanjet software
- Go to the Dock, click the Applications folder, and then click the Hewlett-Packard folder.
- Click the HP Uninstaller icon.
- Click Continue.
- Select the scanner model and click Uninstall.
- Click OK to complete the uninstall process.
Step two: Download the HP Scanjet software and updates for OS X 10.6 AND OS X 10.7
- Go to www.hp.com/go/support, click Drivers & Software, type the scanner name in the Search field [example: Scanjet G2410], and then click Search.
note:
You may need to select the scanner from a list of search results.
- Select the software/driver language and then select Mac OS X.
- Under the Software section, locate HP Scanjet Full Feature Software and Drivers for Mac OS X 10.6 and then click Download. The file automatically downloads to the download folder. note:
If an install window opens, close it until you have completed all downloads.
- Repeat the above steps to download the HP Scanjet Update for OS X 10.7 and then see the next step.
Step three: Install HP full feature software for OS X 10.6 [Snow Leopard]
note: Installing HP software for OS X 10.6 [Snow Leopard] is required to ensure that all of the latest fixes and updates are installed before installing the HP Scanjet update for Mac OS X 10.7.
- Open the download folder where the HP Scanjet Update for Mac OS X 10.7 was saved and double-click the file that you downloaded in Step two to launch the installer.
note:
Depending on your settings, you can also double-click the disk mount or icon created on the desktop when the file downloaded.
- If you receive a message '...Driver comes from an unidentified developer', follow these steps:
- Click OK to ignore and close the message.
- Press and hold the Ctrl key and then click the file that you downloaded in Step two.
- Click Open in the pop-up, and then click Open again.
- Follow the wizard prompts to complete the installation, and then see the next step. note:
Step four: Install HP Scanjet update for OS X 10.7 [Lion]
- Open the download folder where the HP Scanjet Update for Mac OS X 10.7 was saved and double-click the file that you downloaded in Step two to launch the installer.
note:
Depending on your settings, you can also double-click the disk mount or icon created on the desktop when the file downloaded.
- If you receive a message '...Driver comes from an unidentified developer', follow these steps:
- Click OK to ignore and close the message.
- Press and hold the Ctrl key and then click the .dmg file.
- Click Open in the pop-up, and then click Open again.
- Follow the wizard prompts to complete the installation. note:
Troubleshooting error messages received during installation
When you try to install older software released prior to Mountain Lion, you might receive the following error message:
- '...Driver comes from an unidentified developer'
If you receive this message, follow these steps:
- Click OK to ignore and close the message.
- Press and hold the Ctrl key and then click the .dmg file.
- Click Open in the pop-up, and then click Open again.
If you continue to receive this message, you can also choose to override your security settings by disabling Gatekeeper. To do this, follow these steps:
- Open System Preferences and then under the Personal section, click Security & Privacy.
- Click the lock [] in the lower left corner to make changes to Security & Privacy settings.
- Enter the Password and then click Unlock.
Change setting from Mac App Store and identified developers to Anywhere, and then click Allow From Anywhere.
note:
As a best practice, HP recommends that this setting be set to ‘Mac App Store and identified developers.