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outputC. labor content of jobsD. customer contactE. measurement of productivity
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Chapter 11.Which is not a significant difference between manufacturing and service operations.
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2.Service involves a much higher degree of customer contact than marketing.
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3.What is credited with gains in industrial productivity , increased standards of living andaffordable products.4.Among Ford’s contributions was the introduction of mass production, using the concept
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of interchangeable parts and division of labor.
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5.Product design and process selection are examples of decisions that are6.Which on of the following would not generally be classified under the heading of
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7.Dealing with the fact that certain aspects of any mgt situation are more important thatothers is called8.Operations mgt and marketing are two functional areas that exist to support activities in
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other functions such as accounting, finance, IT and human resources9.A system approach emphasizes interrelationships among subsystems but its main theme
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is the whole is greater than the sum of its individual parts
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10. Measurement taken at various points in the transformation on process for control purposeare called.11. Operations manager, who usually use quantitative approaches are not really concerned
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with ethical decision making.12. Many operations management decsions can be described as tradeoff
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13. The Pareto phenomenon is one of the most important and pervasive concepts that can be
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applied at al levels of management.
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14. Which of the following is not a type of operations
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