I am experiencing a problem that was apparently common on Windows 10 at some point but has since gone away for most. Not for me however.
When I shut down or reboot windows 10, after the shutdown sequence completes the power remains on on my laptop but all the hardware turns off [screen is blank, keyboard LEDs turn off, etc, but the power leds & fans stay on] after this I have to hold the power button down to force it to complete the shutdown sequence.
I have tried all the recommended solutions I've dug up on google which includes:
- Disabling Fast Startup
- Disabling Fast Boot [BIOS] and CMS [set boot to UEFI only]
- Not allowing the system to turn off the Intel Management Engine Interface to save power
- Updating my graphics drivers [both of them are fully up to date] and BIOS
- Shutting down from the commandline [command prompt]
- Disabling Hibernation support in windows. [powercfg.exe /h off]
I'm running an MSI GE75 Raider 8SE laptop on Windows 10 Enterprise LTSC; Version 1809.
Additional info: Shutting down from safe mode works fine.